What We Do
One10 helps shop owners get their shops running at full capacity. It starts with seeing your shop clearly. Then we work hands-on to fix what matters most.
The Shop Assessment
How would we know where to start without first coming to your shop and really seeing how things are working?
A 1-3 day in-person assessment where Andy comes to your shop, observes operations, and diagnoses exactly what's working, what's broken, and what needs to change first.
Why An In-Person Assessment?
You can't see your business clearly from inside it. You have blind spots. You assume certain things are problems when the real issues are somewhere else entirely. An in-person assessment cuts through the guesswork.
Andy observes your actual operations: how service advisors interact with customers, how technicians spend their time, where bottlenecks happen, which systems are failing or missing, and where money is being left on the table. He sees what you can't see from your desk.
Why It Matters — Real Example:
One of our shop owners thought his service advisors were underperforming. The assessment revealed the real problem: the inspection process didn't give advisors a platform to offer customers additional services. They couldn't sell what they couldn't see. Andy rebuilt the inspection process. Estimated impact: $1M additional profit over one year.
That's what comes from actually seeing your shop.
What The Assessment Covers:
Owner leadership & decision-making
Service advisor performance & customer interactions
Parts manager operations
Technician efficiency & workflow
General manager effectiveness
Inspection processes & systems
Financial health & profitability gaps
Staffing and communication patterns
Day-to-day operational bottlenecks
What You Get:
1-3 days of on-site observation and evaluation
Comprehensive diagnostic of your shop's operations
Detailed written report (delivered in 2 weeks) including:
What One10 sees (the real situation)
Priority areas to address (ranked by impact)
Recommended sequence for improvements
Foundation for your coaching engagement
Investment: $2,995 (plus travel expenses)
Founder's rate: $2,495
Monthly coaching takes what the assessment revealed and turns it into real results. Weekly calls, regular shop visits, proven systems—we work together to implement the changes that matter and keep your shop running at peak performance.
What's Included:
60-minute coaching call with you (owner/operator) each week
Additional availability for specific projects, troubleshooting, or deep dives into numbers
Strategic guidance on the priority initiatives identified in your assessment
Access to One10 framework and proven systems
Regular in-person shop visits (depending on plan tier)
Investment: Starting at $1,498/month
Core Coaching Engagement
The Framework
Trained
Your people have the knowledge, skills, and tools they need. Your systems are documented and repeatable. Everyone knows what success looks like.
Your shop is running optimally. Systems are dialed in and working smoothly. Your team is aligned and efficient.
Tuned
Your people show up with confidence in their work. You show up as a confident leader. Your shop operates from a position of strength.
Confident
Tier Options
-
Monthly in-person shop visit (Andy on-site, observing and coaching)
Weekly coaching calls (60 min)
Access to all accelerator modules
Current accelerators available:
Inspection Process Rebuild
Service Advisor Development Program
Technician Efficiency Program
Parts Manager Operations
Reconciliation System Setup
Includes general consulting + 3 specific initiatives per week
-
In-person shop visit every other month
Weekly coaching calls (60 min)
2 accelerator modules included
General consulting + 2 specific initiatives per week
-
Quarterly in-person shop visit
Weekly coaching calls (60 min)
1 accelerator module included
General consulting + 1 specific initiative per week
Accelerator Add-Ons
-
Transform how your shop identifies and sells additional work
-
1-year curriculum to develop confident, high-performing advisors
-
Workflow optimization and leadership development
-
Inventory, ordering, reconciliation systems
-
Tool to track orders placed, received, and returns
-
Leadership and operational systems
These are specialized, high-impact programs developed from years of shop assessments and implementations.
Shop owners who want to understand their business clearly before making changes
Owners tired of guessing at what's wrong
Young operators building something real
Teams committed to results
Owners serious about getting measurable improvements
Shops ready to invest in real evaluation and real change
One10 Loves to Work With:
Three Main Areas
Revealed Through Assessment:
1. Owner Leadership & Decision-Making
The assessment looks at how you lead. We help you:
Build strategic direction for your shop (based on what the assessment shows)
Create systems that actually work (specific to your situation)
Develop operations you're proud of
Lead with clarity and confidence
The assessment evaluates your people. We help them:
Develop into confident performers
Understand their role and impact
Build real communication and alignment
Show up at their best
Includes our Service Advisor 1-Year Development Program (detailed curriculum available)
2. Team Performance & Development
3. Systems & Process Implementation
The assessment identifies broken systems. We help you:
Build repeatable, scalable operations
Create documentation and workflows
Eliminate operational bottlenecks
Create efficiency that drives results
Examples: Inspection process, reconciliation systems, parts management, customer communication, financial tracking